These Terms and Conditions (the “Terms”) govern the relationship between us and you. Please read these terms carefully.
Trading with Sequre Investments Ltd is subject to these Terms and Conditions. References to “we”, “us” and “our” are references to Sequre Investment Ltd.
The terms “you”, “your” and “investor” refer to any individual, company or business to whom we provide our services by any means including, but not limited to, email, telephone, face-to-face contact, postal correspondence or via our website www.sequre.co.uk
We provide a non-advised property information and property sourcing service for property and property related goods and services in the UK hereon referred to as the “Service” or “Services”.
Registering your details with us
We are only able to keep you fully informed on current and future opportunities if the details that you provide at registration are complete and correct. Please inform us immediately of any changes to your information by sending an email to [email protected] or telephoning us on 0800 0112277.
Information provided by us
We provide information about investment opportunities in the form of, but not limited to market research, statistics, forecasts, reports, herein referred to as “Information”. We provide Information obtained from a number of third party sources including developers, valuers, estate agents and letting agents. Whilst we endeavour to provide accurate, up-to-date and complete Information we make no warranties or representations as to the accuracy, reliability, completeness or otherwise of the Information and assume no responsibility or liability for any omissions or errors contained in the Information.
Your participation in investment opportunities
We will offer you opportunities for investment and we will endeavour to provide you with opportunities of a sound and reliable nature. We will speculate on both the level of investment required and the potential returns. This is based on our research and analysis. Due to the speculative nature of such opportunities, the information we provide should be considered our ‘opinion’ and in no way implies we are providing advice of any kind and you are not our advised client in any matter or transaction.
Investors are advised to carry out their own analysis and judgment of the investment being offered and to independently verify the Information and our speculative analysis through your own research. You are advised to carry out an independent legal and financial assessment of any opportunity offered to you, before making any commitment to participate. Please remember that the price and value of any investment and income generated from it can go down as well as up. If you are in doubt about any investment decision you should seek the advice of a suitably qualified person.
We are not a mortgage broker and any reference to mortgage products, terms and rates are for example purposes only and cannot be construed as an offer or a fundamental component of the investment opportunity that we are offering. Please seek financial advice from a mortgage broker who can confirm the current availability of mortgage products and their terms. Any indication of a level of cash investment required for a property is purely an example and could vary significantly per investor or over time.
Valuation information provided by us from sources like Land Registry, Rightmove and other property price and rental data sources are provided ‘as is’ and for information purposes only. RICS valuations carried out by us or on our behalf or via third parties are provided to you for information purposes and valuation opinions can vary between valuers and between dates. We cannot take responsibility for a valuer changing their opinion over time or a different valuer providing a different opinion.
Use of Our Services
“An opportunity introduced by us” means any investment opportunity which may include, but is not limited to land, property, apartments, homes, entire developments, whether constructed or not at the time of introduction.
You will only become liable to pay us a fee if you successfully exchange contracts on a property introduced to you by us. A fee of £3,000 plus VAT at the rate prevailing on the day of contracts being exchanged (currently 20%) is payable by you to us for each property introduced to you by us that you agree to purchase and that proceeds to a successful exchange and completion.
Our fee will always be disclosed to you before you commit to purchase by way of an arrangement fee agreement form. Signing of this form confirms your acceptance of these Terms and Conditions and that any disclosure or otherwise is adequate for your purposes.
You confirm that the total fees payable by you to us is acceptable to you, that you have made any enquiries you wish to make and it is on this basis that you have assessed the suitability of the investment for your purposes in terms of the total acquisition price including all fees.
Unless otherwise agreed in writing by us, our fees are payable upon exchange of contracts to purchase a property.
What to do if you have a complaint
Sequre Property Investment is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers.
To ensure that your interests are safeguarded, we have a robust Complaints Procedure in place.
The aim of this process is to resolve any issues or concerns as quickly as possible.
If you are unable to reach an informal resolution with your Property Investment Consultant and wish to raise a complaint with us, please adhere to the following procedure to ensure your complaint is dealt with formally.
Complaints should be made in writing, or via email to:
The Complaints Team
Sequre Property Investment,
145 Washway Road,
E-mail – [email protected]
There are two stages to the Sequre Property Investment Complaints Procedure:
STAGE 1 – Complaint Officer Review
All complaints must be made in writing to the Complaints Team who can be reached at [email protected]. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.
STAGE 2 – Compliance Manager Review
If you remain dissatisfied, you may address your concerns in writing to the Compliance Manager, Chris Norman within one month of the response from the Complaint Officer who dealt with your complaint. Your escalation request will be acknowledged within three working days of receipt, and an independent investigation undertaken.
Following the Compliance Manager’s investigation, a formal written outcome and statement will be sent to you within 15 working days and contain the final viewpoint of the company. This will include any offer made.
Our Compliance Manager can be contacted at: [email protected].
After you have received our final viewpoint from the Compliance Manager, you may then approach The Property Ombudsman if a resolution cannot be agreed.
You can find details on how to do this via The Property Ombudsman’s consumer guide, online at www.tpos.co.uk, or through the below address.
The Property Ombudsman
43-55 Milford Street Salisbury
Please be advised the above must be done within 12 months of receipt of our final viewpoint.
If you, without notifying us and within one year of the date an opportunity was originally introduced to you by us
- engage in any capacity directly with a seller introduced to you by us
- or engage with the seller over new opportunities
- or if you or a member of your family or someone else known to you refers an opportunity introduced to you by us to another person, or body and that person or body engages in any capacity directly with the seller of the opportunity
When you will be liable to pay our fee of £3,000 per property plus VAT at the prevailing rate.
Third Parties Introduced to you by us
We will endeavour to suggest solicitors, mortgage brokers, furniture suppliers, letting agents and estate agents or other third parties (“Third Party” or “Third Parties”) of good calibre, who offer a service or product deemed to be of good quality and reasonable cost. However, we make no warranties or representations as to the reliability of the services provided by Third Parties and assume no responsibility or liability for their actions, omissions or errors. If you make any arrangements with a Third Party found suggested to you by us, it is at your sole risk and responsibility.
You agree and acknowledge that to the extent permitted by law, and in view of the numerous sources from which we obtain the Information, the impracticality of verifying the sources.
We are not authorized by the Financial Conduct Authority to provide investment or financial advice. By signing seller reservation forms and/or our Finders or Arrangement Fee agreements you acknowledge that we have not provided you with financial or investment advice.
These Terms constitute the entire agreement between you and us, supersede any previous agreement or understanding and may not be varied except in writing between us. All other Terms and Conditions, expressed or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
We will respect your personal information and comply with all applicable UK Data Protection legislation and rules currently in force. We will use any information provided by you to us to constantly monitor and improve our services to you and for marketing purposes. We may also use such information to send specific correspondence which, in our opinion, may be of interest to you.
These Terms shall be governed by and construed in accordance with the laws of England and Wales and all disputes arising in connection with them shall be submitted to the exclusive jurisdiction of the English Courts.
Sequre Investments Ltd (trading as Sequre Property Investment)
145 Washway Road